Refund policy

Return window for Trunqor orders: 30 days from delivery, subject to the eligibility rules on this page.

Requesting a return

Email aschram@foodlion.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Who pays return postage

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Items we can accept

• Final sale, clearance, customized, or personalized items are not eligible (marked on the product page)
• Proof of purchase (order number) required
• Item must be unused, undamaged, and in original condition with all original tags, seals, and packaging (when provided)
• For hygiene and safety reasons, opened personal-care, beauty, or intimate-use items may be final sale unless defective

Returns we cannot accept

• Opened personal-care, beauty, or hygiene-sensitive products (unless defective or our error)
• Digital goods, gift cards, or perishable items (when offered)
• Items marked final sale or clearance
• Returns sent without prior authorization
• Items that show use, damage, missing parts, or incomplete packaging after delivery

Return process

1. Email aschram@foodlion.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Please keep your tracking number until the refund is complete.

When refunds post

After inspection, approved refunds go to the original payment method within 5–10 business days.

Review the product page for dimensions, materials, and specifications before ordering. Contact us if you need help confirming whether an item fits your needs. We can often arrange an exchange when the replacement item is in stock; otherwise a refund may be offered.